eAssist

(McDonough, GA) Independent Contractor
2019 – Present
Provide insurance payment posting, claim filing, patient AR, and insurance verification for approximately three offices.

Once Upon a Practice
(McDonough, GA) Owner
2015 – Present
Key Client Performance Outcomes:

• Implemented finance system in one office that increased production by 36% and collections by 49% - leading to a 100%+ collection rate
• Coach practices toward better communication, resulting schedule increases, patient acceptance, and improved office morale
• Developed proprietary comprehensive practice dashboard analysis for monthly and quarterly client review
• Serve as valuable support coach to insurance coordinators and office managers

• Summary Responsibilities:
  
• Optimized Scheduling: Work with teams to reduce no-shows, create scheduling efficiencies, and an understanding on patient flow
• Internal Dialogue: Coach teams on open, productive, and constructive communication that starts with careful listening and validation
• Patient Communication: Instruct teams on how to win patients on first contact, influence case acceptance, and capture real-time collections
• Revenue Growth: Perform thorough audits of fee schedules to ensure alignment with current billing and coding practices
• Recruiting: Attract right-fit employees, parallel to office culture and skill needs

Pediatric Dentistry of Central Georgia
(Warner Robins, GA) Financial department (2011-2013),

Interim Office Manager (2012-2013)
2011 – 2014

• Recruited and on-boarded new team members, with an eye for skills, experience, and personality fit
• Experienced in obtaining and explaining benefit breakdowns, while also handling insurance payment postings – both traditional and non-traditional

• Accurately processed personnel payroll for nine employees, including 401K payments
• Effective in educating patients regarding treatment coverages and payment options
• Meticulous in overseeing insurance aging and accounts receivable reports

Dentistry for Children
(Stockbridge, GA) Accounts Receivable Specialist
2001 – 2011

• Posted private and state insurance payments, while also managing expired or denied EOB’s to secure or recapture revenues
• Provided timely insurance aging and accounts receivable reports for multiple offices
• Thoroughly applied and adjusted credits to patient and insurance company accounts
• Cross-trained to fill in at front desk as needed to ensure uninterrupted quality care
• Handled new team member on-boarding and orientation, and created initial software setups for new offices